Shipping & Online Policies

1. **Orders**:

  - You can shop online 7 days a week, 24 hours a day.

  - Credit card and financial information are not stored on the store's servers for added security.

  - Processing and shipping times vary: 2 to 10 business days for regular orders within the USA, and up to 50 business days for custom and made-to-order items within the USA. For international orders, the processing and shipping time is up to 60 business days, with potential customs delays. Please note that these times are specific to different types of orders and destinations, so customers should be aware of these timelines when placing their orders.

  - Orders that require Second Day Shipping must be received by 1:00 PM EST.

  - Orders placed on weeknights or weekends are processed the next business day.

2. **Minimum Orders**:

  - There is no minimum order requirement.

3. **Special Shipping Promotions**:

  - Special shipping promotions are available for select items.

  - These promotions are for USA orders with ground shipping.

  - Additional shipping charges apply to international, Hawaii, Alaska, Puerto Rico, and other US Territories.

4. **Shipping Partners**:

  - The online store uses various shipping partners, subject to change without notice.

5. **Special Orders**:

  - Special orders may take up to 50 business days (approximately 10 weeks) before they are shipped.

6. **Rush Orders**:

  - Rush orders may be available with an added fee, and customers will be contacted with the total cost.

7. **Back Orders**:

  - Back-ordered items will be shipped with the rest of the order unless the customer requests otherwise.

  - Inform the store if the order is needed by a specific date.

8. **Splitting an Order Between Two Shipping Addresses**:

  - To split an order between two addresses, each order must be entered separately.

9. **Billing**:

  - All orders must be paid by credit card or PayPal.

  - Provide the correct billing address and phone number for credit card payments.

  - No C.O.D. orders are accepted.

10. **North Carolina Tax Rule**:

  - A 6.75% sales tax is applied to orders with North Carolina addresses, unless customers are tax-exempt and provide proof of tax-exempt status.

11. **Merchandise**:

  - Prices and appearances of merchandise may change without notice.

  - Contact the store for specific questions about pricing or product descriptions.

  - Customers will be informed if there is a price discrepancy before billing.

12. **Errors, Shortages, & Damages**:

  - Report errors, shortages, or damages within 24 hours of receiving the order.

  - The store is not responsible for issues reported after 24 hours from the delivery date.

13. **Return Policy**:

  - A 100% money-back guarantee is provided for exchanges or returns.

  - Contact customer service within 15 days from the delivery date for return authorization.

  - Returns require valid authorization, and the customer is responsible for all shipping charges, including return shipping fees.

14. **No Returns On**:

  - Seasonal items, holiday decor, clearance items, special orders, or items that are not resalable or appear used are not eligible for returns.

15. **International & Hawaii, Alaska, Puerto Rico & other US Territories**:

  - Additional shipping charges apply to orders from these locations.

  - Next Day Air may not be available.

16. **Shipping Costs**:

  - Shipping and handling fees are estimated.

By using the site, you consent to these online terms and conditions. These terms and conditions were last modified on October 27, 2023.

Please note that these policies and information are subject to change, and it's advisable to contact the store directly for the most current details or specific inquiries.